If you’ve been around the vaping space for a while, you already know—not every online vape shop is worth your money. Over the past few years, more users have shared negative experiences ranging from delayed shipping to outright scams.
I’ve pulled together a list based on user feedback from platforms like BBB, Sitejabber, and Reddit. This isn’t to attack any brand, but to help you avoid common pitfalls before placing an order.
Vape Stores With Repeated Complaints
Rating: ~1/5 (Sitejabber)
Common issues:
- Orders not shipped or heavily delayed
- Refund requests ignored or denied
What users say:
“Paid for my order, never received anything, and no refund either.”
- Vape Wholesale USA
BBB complaints: 47 (last 3 years)
Common issues:
- Misleading product listings
- Poor after-sales support
Pattern noticed:
Many complaints are marked as “responded,” but customers say their problems were never actually resolved.
Rating: 3.0/5 (with ~36% 1-star reviews)
Common issues:
- Slow shipping or lost packages
- Unresponsive or ineffective customer service
- Product descriptions that don’t match what’s delivered
User feedback:
“Waited 3 weeks, still nothing. Support just kept passing me around.”
- Vape Official
BBB: Complaint history exists
Common issues:
- Product quality concerns
- Weak customer support
Note:
Some cases show responses from the company, but no real resolution.
- EightVape
Reputation: Mixed (especially on Reddit)
Common issues:
- Orders canceled after payment due to stock issues
- Inventory not updated in real-time
User feedback:
“They told me it was out of stock days after I already paid.”
- Element Vape
Status: Established brand, but declining feedback recently
Common issues:
- Inconsistent shipping times
- Orders sometimes delayed without clear communication
Community sentiment:
Shipping is often described as “hit or miss.”
- VaporFi
Common issues:
- Slow fulfillment
- Complicated ordering process for custom products
Overall impression:
Not necessarily a scam, but the buying experience can be frustrating.
- The THC Vape Shop
Major concern:
- Multiple reports of outright fraud
Example case:
A user reported losing $225 with no delivery or response.
This one raises serious red flags—approach with extreme caution.
- Fake Google Maps Vape Shops
Common issues:
- Non-existent physical stores
- Payment scams (especially via prepaid methods)
Typical scenario:
You find a “local shop” online, send payment, and then get blocked.
How to Protect Yourself Before Ordering
If you’re buying from a new vape store, take 2–3 minutes to check:
- Search: “store name + reviews + Reddit”
- Look for consistent complaints (not just one-off issues)
- Avoid stores that only accept non-refundable payments
- Be cautious if prices are too good to be true
Final Thoughts
Not every bad review means a store is terrible—but patterns matter. When you see repeated issues like “no delivery” or “no refund,” it’s usually not bad luck—it’s a system problem.
If you’ve had your own experience (good or bad), share it below. Real user feedback is what helps others avoid getting burned.